How it works
Use cases
Industries
Pricing
Try it
Talk to us
Returns Policy
p.2
Returns are accepted up to 45 days after purchase with a receipt.
One moment. Checking the manual.
THURSTON
Yes, up to 45 days with a receipt.
Returns Policy, p.2
ASK THURSTON
The right answer, for your Customers.
Thurston turns your docs, policies and help center into answers, by chat or voice, any hour, with the source every time.
Chat with Thurston now
See how it works
Chat with him free. No sign-up. Your own demo bot, live in 24 hours.
Sound familiar?
01
People ask questions that are already answered somewhere in your docs.
02
Your best people spend their day repeating those answers.
03
Customers wait, or give up and leave.
Thurston answers them, from the docs you already have.
Which one is your week?
One Thurston. Everyone who asks.
Customer support
The same ten questions. Every single day.
My order arrived damaged. What now?
Sorry about that. Send a photo within 7 days and we'll ship a replacement free. Shipping Policy, p.3
Sam from support joined, with the full conversation
Thurston answers at any hour, from your policies. Your team gets the hard ones, with the full conversation.
Sales enablement
“Let me get back to you” costs the deal.
Run time on the X40?
90 minutes on the large battery. X40 Spec Sheet
Reps get specs, pricing rules and competitor answers mid-call.
Onboarding and HR
Every new hire asks. Someone always stops to answer.
Is the 24th a paid holiday?
Yes. It's on this year's list. Handbook §7
New hires ask Thurston. Managers keep working.
Field and technical help
A tech at the machine, on hold with the office.
E4
Blocked filter
1Switch the unit off.
2Clean the filter.
3Restart.
Service Manual, p.31
Error codes, parts and procedures on a phone, at the machine.
Partners and dealers
Dealers phone you for what’s already in the portal.
Spring brochure
PDF
Warranty claim steps
4 steps
Spec table
Sheet
Specs, warranty steps and marketing files in one place, any hour.
Your internal team
The answer exists. Nobody knows which folder.
One question searches drives, wikis and tickets together.
Did we ever fix the login bug for the Lakeview account?
Yes, in the March release. The workaround note is now out of date. Ticket #4471 Release notes Team Wiki
By industry
Manufacturers
Hospitality
Education
Software
Field service
Retail
Healthcare
Property
All 29
All use cases
See Thurston on your docs
Or chat with him now
From answers to actions
Then he takes the next step.
Thurston can open a ticket, start a return or warranty claim, book a meeting, look up an order, or send a lead to your CRM. Custom actions, such as orders and warranty claims, are built on Network plans.
More on actions
It still shows E4 after I cleaned the filter.
Then it's likely the filter housing. I've opened a ticket for a technician.
Support ticket
Thurston
Issue
E4 after filter clean
Priority
Normal
Sent to
Service team
Ticket #20418 opened
Listening
Website voice · captions
Caller
Hi. What does error E4 mean?
Thurston
That's a blocked filter. Clean it, then restart the unit.
Caller
interrupts
Wait, where's the filter?
Thurston
Behind the front panel, lower left. It slides straight out.
Voice
The same Thurston, out loud.
He answers on your website, on a phone line, or on a robot at your event booth. He handles interruptions and shows captions.
More on voice
How it works
From your docs to live answers.
See how it works
1
Point Thurston at your content.
Website, help center, PDFs, drives.
2
He learns it.
We build, test and tune him for you. A few days to a week.
3
You test it.
Ask hard questions. Tune his answers.
4
Go live.
Website chat, voice, help desk, Slack or Teams.
Works with what you have
Your docs in. Answers wherever people ask.
He learns from
Point him at what you already have.
Your website
PDFs and Word files
Google Drive
SharePoint
Notion
Confluence
Zendesk help center
Spreadsheets
He answers in
Where your customers and team already ask.
Website chat
Phone line
Slack
Microsoft Teams
Zendesk
Zapier
What he gives back
Your team's time, back.
Three numbers about your team. About 30 seconds.
/ mo
50
50,000
Calls, chats and emails. Thurston handles about 60% of them as conversations.
min
1
60
$
/ hr
$15
$200
How we estimate
Thurston handles 60% of questions first. He fully answers half of those, so 30% of all questions need no person. Hours are those questions times your minutes. Value is those hours times your hourly cost. One full-time person is 160 hours a month.
Conversations are 60% of your questions. Plan cost is the monthly price plus $0.25 for each conversation over the plan. Net savings spread the one-time setup over 12 months.
Your plan
About 600 conversations a month. This plan fits.
40
hours your team gets back each month
$1,800
value of that time each month
About the time of 0.3 full-time people.
Answers plan
750 included
$750 / mo
Setup, spread over 12 months
$2,000 one-time
$167 / mo
Net savings
Value, minus plan and setup
$883 / mo
Setup pays for itself in about 1.9 months.
Estimates. Freed time is capacity your team gets back, not a payroll cut. We measure your real numbers in your first 30 days.
Get these savings on your docs
Trust
Honest by design.
Trust and privacy
Warranty Guide, p.6
Every answer cites its source.
Your content stays yours, and is used only for your Thurston.
Sam joined the chat
A person can always step in.
I can't find that in the manual. Here's who to call.
He says "I can't find that" instead of guessing.
Built on SOC 2 Type II audited infrastructure, encrypted in transit and at rest.
Don't take our word for it. Ask him yourself.
The demo at the top of this page is the real Thurston. Ask him your hardest question.
Try the real Thurston
Founding partners
3
founding partner slots
We are new, so there are no customer quotes here yet. We would rather show none than invent them. Our first customers get founding pricing and work directly with the founder.
Ask about a founding slot
Pricing
Plans that grow with your questions.
Compare plans
Thurston Starter
$399
/mo
Website chat from your site and up to 10 PDFs. 300 conversations.
Thurston Answers
$750
/mo
Tuned to one product line, with handoff and a monthly report. 750 conversations.
Thurston Support Line
$1,500
/mo
Adds a voice line, dealer mode, Slack or Teams. 2,000 conversations.
Thurston Network
from
$4,500
/mo
Several brands, custom actions, priority support. Annual.
FAQ
Good questions.
All questions
He answers only from your content and shows the source. If it isn’t there, he says "I can’t find that" and offers a person.
Your free demo bot is live in 24 hours. A full launch takes a few days to a week, depending on how much content he learns and how much tuning it needs. We train him, test and tune his answers with you, then switch him on.
Yes. He runs on a platform with SOC 2 Type II audited controls, encryption in transit and at rest, role-based access and isolated workspaces.
When someone asks for a person, or he can’t find the answer, he passes the full conversation to your team.
Don't take our word for it.
Ask your favorite AI what Thurston could do for your business.
Ask ChatGPT
Ask Claude
Ask Perplexity
Bring your docs. Leave with Thurston.
Chat with him free. No sign-up. Or write to hello@askthurston.com
The right answer, with the source, in seconds.
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